Purchases
Refund Policy
Effective September 1, 2026
The short version
Credits are delivered after payment verification. Failed generations return their reserved credits automatically. Credits used for a completed generation are not refundable, except where required by law.
1. Digital delivery
VidTok sells one-time, closed-loop service credits. Credits are added to the signed-in account after our payment processor verifies payment. No physical item is shipped. Your credit balance and purchase status appear on the Credits page.
2. Final sales and required exceptions
Except where required by law, purchases of credits are final and non-refundable. Credits have no cash value and cannot be transferred, resold, or redeemed for money. Credits used for a completed generation are not refundable, except where required by law. Dissatisfaction with an otherwise completed AI result does not convert the generation into a technical failure.
3. Technical generation failures
When VidTok identifies a technical failure before successful delivery, the credits reserved for that generation are returned automatically to your VidTok balance. A returned credit is not a cash refund. If credits are not returned after a confirmed technical failure, contact us with the generation reference shown in your account.
4. Billing errors and unauthorized charges
Contact us promptly if you believe you were charged twice, charged the wrong amount, or charged without authorization. We may ask for the purchase reference, transaction date, and other information needed to verify the claim. Do not send a full card number or security code.
5. Approved refunds
When VidTok approves a cash refund or applicable law requires one, it is returned to the original payment method where practical. Processing time depends on Stripe, your bank, and the payment network. Refunded or disputed purchases may result in the corresponding unused credit entitlement being removed. If the account lacks enough credits, VidTok may temporarily restrict further credit use while the balance is reviewed.
6. Expiration and discontinuation
Purchased credits currently have no scheduled expiration while your account and the applicable paid feature remain available. If VidTok discontinues paid-credit functionality, we will provide notice and an appropriate remedy for remaining paid credits as required by law.
7. Subscriptions and Crypto
VidTok does not currently offer a paid subscription or Crypto checkout at launch. If either becomes available, its price, renewal or settlement terms, cancellation process, and any additional refund rules will be shown before purchase.
8. How to request help
Contact tokvid318@gmail.com and include the purchase reference, purchase date, amount, and a brief description of the issue. We will review the request under this Policy and applicable law. Also review the Terms of Service.